Refund policy

Return & Refund Policy

We offer a 30-day return window from the date your order is delivered.

To qualify for a return, the item must be unused, in the same condition you received it, and in its original packaging. Proof of purchase (such as your order confirmation or receipt) is required.

If you would like to request a return, please contact our support team at support@teloura.com with your order number and the reason for the return. Our team will review your request and provide the next steps.

Please note that returns must be approved by our support team before any item is sent back. Items returned without prior authorization may not be accepted.

Damaged or incorrect items

Please inspect your order once it arrives. If your item is defective, damaged, or if you received the wrong product, contact us immediately at support@teloura.com so we can resolve the issue as quickly as possible.

Non-returnable items

Certain items cannot be returned, including perishable goods, custom or personalized items, and products classified as personal care items. If you are unsure whether your item qualifies for return, please contact our support team.

Exchanges

If you would like to exchange a product, the quickest solution is to request a return for the original item and place a new order.

Refunds

Once your return is received and inspected, we will notify you whether the refund has been approved. If approved, the refund will be issued to your original payment method. Please allow several business days for your bank or payment provider to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@teloura.com